Global Services Director (Kyiv, office)

Position: Global Services Director
Location: Ukraine, Kyiv

Responsibilities:

• Supervise day-to-day operations in our global customer service/account management department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document all customer service activities and discussions.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.

Requirements:

• University degree in business, accounting, or economics.
• Advance verbal and writing English skills are required.
• A minimum of 4 years’ proven managerial experience leading customer service/account management/outsourcing teams (with the headcount of no less than 15 employees); relevant experience within call centers, logistics, staffing/outsource, banking operations, and contract management is a big advantage.
• Strong financial, accounting, payroll acumen.
• Experience in working with international company is required.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

What we can offer:

• Good compensation package (up to $3k).
• Comfortable office in the downtown area close to Druzhby Narodov subway station.
• Excellent opportunity to pursue international career in a global company.
• Professional growth and development, training programs.
• Fantastic team.

To apply for the position, send your CV on manager@expressglobalemployment.com.

Feel free to send us your CV, even if you have not found a vacancy of your interest at this moment. Contact manager@expressglobalemployment.com.